IT Service Management
ITIL / IT Service Management
Understand Professional IT Service Management
Technology departments provide services that support users, departments and business operations. ITIL introduces structured practices for managing and improving IT services.
DurationContact Admission
Schedule3 days/week • 2 hours/class
Practical LabCourse dependent
Next BatchContact Admission
What You Will Learn
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IT Service Management
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Service value
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Customer value
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Incident management
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Problem management
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Change management
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Service desk
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Service requests
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Service level management
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IT operations
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Continual improvement
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Service management practices